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Ways To Contact El Al Airlines Customer Service Via Phone, Email

How Do I Contact El Al Customer Service?

To contact the customer service of El Al is completely convenient, because this airline provides easy modes of communication. You can find the best solution for your travel-related queries through a phone call, email, filling out the contact us form, or social media. For personal assistance, you can directly head to the nearby airport where the airline provides a services desk. The customer service spokesperson is available 24/7 to assist the passengers. Although it's not enough to know about the modes, you have to understand the step-by-step process to stay in contact with the El Al Customer Service, which will make your journey more seamless. 

Ways To Get In Touch With El Al Customer Service

1. Via Phone Call:

Calling the customer service representative can provide you with quick assistance. You can directly communicate with them about your travel-related question, and within a few minutes, you can receive the best solutions. Below are the steps to follow:

  • Go to the EL AL Airlines website, where you need to open the "Contact Us" page.
  • On the "Contact Us" page, you can see an option to search for an El Al Phone Number 1 (800) 223-6700 based on your location. 
  • Choose a number wisely and dial it to the customer service department. 
  • When you dial the number 1 (800) 223-6700, you have to choose an option by carefully listening to the IVR instructions. 
  • Your call will be connected to the customer service representative. 
  • You are able to discuss your travel problem once your call is forwarded to the representative. 
  • Provide your necessary details so that the agent will understand your concerns. 
  • Once the staff member fixes your issues, you are eligible to travel with EL AL. 

2. Email

No matter how fast you can receive your answer on a phone call, you have an additional option to send your query to the representative. You can choose an email option to get the best solution regarding your problems or any other concerns. Here's what to do: 

  • The official email address of EL AL is available on the airline's website. 
  • To find the official email, visit the "Contact Us" page. 
  • You can select the airline's email address from the given options. 
  • Write an email to the customer service representative. 
  • Don't forget to attach your necessary flight details. 
  • Verify your email after completing it. 
  • Send to the airline staff member and wait for their response. 
  • Although, you will receive the answer from the airline's representative within a few business days. 

3. Submit the "Contact Us" Form

The airline provides the "Contact Us" form to passengers, which is easy to fill out. Additionally, the on-screen option will provide passengers with the opportunity to select their options accordingly. Here are the steps mentioned below:

  • Go to the EL AL Airlines website, where you can find the "Contact Us" form option.
  • Tap on the "Contact Us" form, on that page, you can see the option to enter your booking details. 
  • Following the process, you enter your necessary details and click on the visible "Next" option. 
  • You need to enter your details one by one. 
  • At last, you need to tap on the Submit section. 
  • Once your form is completed, you will receive a confirmation that your request will be forwarded to the representative.

4. Social Media

Platforms like Facebook and Instagram are used by EL AL to interact with travelers, post updates, and offer assistance. They provide support to passengers impacted by disruptions and use these channels to broadcast flight information, including recovery flights and schedule modifications. Scroll down the screen to know more: 

  • Follow the EL AL social media platform at your convenience. 
  • The airline updates the feature to send them a direct message or tag them in a post.
  • The customer service representative is active on social media platforms around the clock. 
  • Therefore, you can select an option to communicate with them based on your specific concerns. 
  • Additionally, if you follow them on social media, you can stay updated with their new overhaul.

5. Airport Visit

Visiting the airport is a better choice for passengers who need personalized assistance.  Additionally, the EL AL provides its customer service desk at your nearby airport. Here, you need to understand the step-by-step process to reach out to them at the airport. 

  • Visit your nearby airport where the customer service desk counter of EL AL is available. 
  • When you find an available counter, you need to stand in line with others. 
  • Make sure that you carry your necessary documents for a smoother experience. 
  • When your turn arrives, you can discuss your query with the customer service representative. 
  • The presented staff member will understand your issues and provide you with a better solution. 
  • Once your issues are resolved, you are able to fly with EL AL. 

Select an option to communicate with a customer service representative, who is eager to hear about your issue and guide you accordingly. It is recommended that whenever you speak with an airline's staff member, you have your documents handy for a quick response.

Frequently Asked Questions?

Can you change an EL AI flight?

Yes, it is possible to change EL AL flights online as well as through customer service. The passenger's name on the ticket cannot be changed, but you can alter the flight's date, time, or destination. However, additional costs may apply depending on the type of fare.

Is El Al 24 hour cancellation?

Yes, El Al Airlines offers a risk-free cancellation policy for tickets purchased at their ticket counters, over the phone, or on their website, valid for 24 hours. As a result, travelers can cancel their reservation within 24 hours of making the purchase without being charged a cancellation fee. Both refundable and non-refundable tickets are subject to this rule.

How do I check the balance on my El Al voucher?

The El Al website's voucher management feature is the only way to view the balance of your El Al voucher. The last 6 digits of your code need to be entered, along with the first and last name associated with the coupon. If you received a code with 6 digits via email, you can find the whole voucher number on the El Al website under "My Vouchers."