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Aeromexico Flight Cancellation Rules: Step-by-Step Guide

What Is The Cancellation Policy For Aeromexico?

Travel plans often change, and passengers may need to cancel their booked tickets. Aeromexico is one of the airlines that offers this flexibility, allowing customers to cancel their booking at any time after it's been made. However, the airline might impose cancellation charges and refund the remaining amount to the passenger?s account. Therefore, the passenger must understand the cancellation policy before they apply for it. This blog will guide you through the necessary information you need to know before requesting a cancellation with Aeromexico. 

How Do I Cancel Aeromexico Ticket And Apply For A Refund?

According to the Aeromexico cancellation policy, passengers must inform the airline of their flight cancellation. Otherwise, the passenger will not be entitled to a refund. Once the cancellation is made, the passenger must request the refund. Cancellation and refund requests can be made on their official website. To cancel a ticket and receive a refund from the airline, follow the steps below: 

  • Visit the official website of Aeromexico or dial 1 (800) 237-6639.
  • Locate the ?Manage My Booking? option. 
  • Input the last name of the passenger along with the booking reference code. 
  • Tap ?Continue,? and you will be redirected to the booking page. 
  • Select the ticket you wish to cancel and proceed to follow the on-screen instructions. 
  • Soon, the airline will cancel your booked flight and send you the confirmation email. 
  • Return to the booking page and select the canceled flight. 
  • If you are eligible, you will see the 'Refund' option. 
  • Click on the Refund option, and a form will appear on the screen. 
  • Fill out the form with the required details.
  • Explain the reason for canceling the flight ticket in the comment box. 
  • Attach the related files and submit the form. 
  • You can now leave the page. 

The airline will review your refund request and process the refund amount after deducting the cancellation charges. 

What Is Aeromexico's 24-hour Cancellation Policy? 

When you cancel a ticket, you are generally liable for the charges associated with a non-refundable ticket. However, the Aeromexico 24-hour Cancellation Policy provides flexibility to passengers with non-refundable tickets to request the cancellation within 24 hours of the booking, and they are not liable to pay any charges. According to the rule, if a flight has at least seven days left before departure and passengers cancel their booking within 24 hours of making it, they won't be charged.  

How Much Does Aeromexico Charge For Canceling A Flight?

When a passenger cancels their flight with Aeromexico, they will have to pay the cancellation charges. However, the Aeromexico cancellation Fee can vary based on fare type and when the passengers make the cancellation request. For instance, if a passenger has booked a Basic Economy ticket, the cancellation charges can be approximately $200. Additionally, if they have flexible fares such as "Premier" or "Flexible Premier, the airline may not impose the cancellation charges on such passengers. 

What Is The Cancellation Policy Of Aeromexico? 

Passengers who have booked a flight with Aeromexico and wish to cancel their booking must review the Aeromexico cancellation policy before requesting flight cancellation. To learn the cancellation policy, read the points below: 

  • When a passenger has to cancel a refundable ticket, no cancellation charges are applied by the airline. 
  • If the passenger has a non-refundable ticket, the airline may deduct cancellation fees and issue a refund in the form of a voucher, rather than a cash payment. 
  • Passengers can cancel their flights via Aeromexico?s official website or by phone. 
  • The passenger will not be eligible for a refund for a missed flight. 
  • When a flight is delayed by three or more hours from the scheduled time, passengers are entitled to cancel the booked flight and receive a full refund from the airline. 
  • According to the Aeromexico cancellation policy, the airline does not deduct cancellation charges if the passenger has canceled the ticket due to a medical reason. However, they must attach the medical reports. 
  • When a passenger has made a booking through a travel-booking website, they must consult their travel agent to cancel their flight. 

What Is Aeromexico Refund Policy?

After the passenger cancels with the airline, they need to apply for a refund. However, the airline will subtract the cancellation charges. So, passengers are advised to review the Aeromexico refund policy before applying for a refund. To understand the refund policy of Aeromexico, go through the points mentioned below: 

  • Aeromexico provides flexible fares; the airline does not charge a cancellation fee for these tickets. 
  • For a basic Economy ticket, the airline will charge a cancellation fee. 
  • Passengers who made their booking through a third-party booking platform must contact their travel agent to request a refund. 
  • The refund will be processed directly to the account used by the passengers to make the payment for the flight booking. 
  • According to the Aeromexico Refund policy, passengers will not get a refund if they miss the flight. 
  • Once the passenger has made a payment with a credit or debit card, the refund will be processed to their account within 7 to 10 business days. 
  • If the passengers have used an offline mode to make the transaction, the refund will be transferred back to the passenger?s account within 20 to 25 working days. 
  • The Aeromexico 24-hour Cancellation Policy allows passengers to cancel their booking within 24 hours of the booking for free.  

Conclusion

Aeromexico also has inconvenient cancellation policies, depending on the ticket category. Passengers are expected to discontinue their flights by visiting the official site or calling by telephone and requesting a refund. It is essential to be aware of the cancellation and refund policies so that one does not incur unexpected additional costs and can make a more informed decision about their travel arrangements, even when things do not go as planned.

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Frequently Asked Questions?

Can I cancel my flight via phone?

Yes, dial the Aeromexico helpdesk number 1 (800) 237-6639 and reach out to an Aeromexico customer executive. Share the booking details and ask the agent to cancel your booked flight.

How do I get a refund for a canceled flight?

To request a refund with Aeromexico, reach out to the booking page and select the canceled flight. Now, select the refund option and proceed with the on-screen instructions to apply for a refund.

Can I cancel my booking within 24 hours of the booking?

Yes, Aeromexico does not apply for a refund when the passenger cancels the booking within 24 hours of the booking.

How long does it take to get a refund after canceling?

For online transactions, the refund will be initiated within 7 to 10 working days. For offline transactions, the refund may take 20 to 25 business days.